Fotosko | Knowledge Base

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HOME DELIVERY - CANADA POST STRIKE
It is important for us to continue offering home delivery and allowing you to order photos, even if the deadline has passed. We must therefore increase our shipping fees during the Canada Post strike in order to use alternative delivery methods. The ...
Background replacement
Is it possible to replace the background of the photo? No. We do take pictures in the child's natural environment.
Access to photos
&amp;lt;br&amp;gt; 1. Click the "VIEW PHOTOS" button in the email you received from Fotosko. 2. Enter your email address; this will become your username. 3. Create a password and complete the requested information. By doing this, your child's ...
Shipping cost
We do offer free school delivery* for all orders placed within the first 10 days of the publication of the pictures. To take advantage of free delivery to the school, you must meet the deadline. There is no exception. In order for us to be able to ...
Delivery time
Prints are usually delivered within 2-3 weeks after the school's order deadline. Exceptions may apply, such as for yearbooks and certain photo items. If you have opted for home delivery, your order will be delivered approximately 2 weeks after the ...

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Retouches additionnelles ($)
Nos photos sont calibrées et offertes avec des retouches de base. Nous offrons un service de retouche additionnelle à compter de 10 $ par photo. Veuillez communiquer avec nous à support@fotosko.com pour avoir une soumission plus exacte.
Already user
This is the second year Fotosko has taken my child's school photos, do I still need to create an account? No. Simply log in by following these steps: 1. Click the "View Photos" button in the email you received from Fotosko. 2. Enter the email address ...
Access to photos
&lt;br&gt; 1. Click the "VIEW PHOTOS" button in the email you received from Fotosko. 2. Enter your email address; this will become your username. 3. Create a password and complete the requested information. By doing this, your child's photos ...
Updating email address
I changed my email address? Do I need to create a new account? Yes or no. If you do not wish to access photos from previous years, simply click the "VIEW PHOTOS" button in the email and create your new account. If you wish to maintain access to ...
Amount of pictures per gallery
Do all children have the same number of photos? We take lots of photos of each child to ensure we have several beautiful photos to offer you. It is important for us to provide you with a minimum of 3-4 different poses. When we have more, we are happy ...

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