Knowledge Base
POUR L'ÉCOLE
Cette section est réservée aux employés des écoles et CPEMON COMPTE
Connexion et gestion du compteMES PHOTOS
Accès aux photos et galerieCOMMANDER
Passer une commandeFAMILLE
Plusieurs enfants, parents séparésLIVRAISON
Options et délais de livraisonPAIEMENT
Méthodes de paiement et codes-rabais
Recent Articles
Copyright on school photos
Fotosko school photos are protected by copyright. They are for personal family use only. What you can do: Print photos for your family Share them with close family members Keep them in albums for years What you cannot do: Reproduce, copy, or share ...Sibling and friend photos — an optional service
Some schools offer a sibling or friend photo session as an optional add-on. This service is only available if your school or school board has chosen to include it. How do you know if it’s offered? If this service is available at your child’s school, ...I received damaged prints
We’re truly sorry your prints were damaged in transit. It’s rare, but we know how frustrating it is. Here’s what we’ll do: Send us a photo of the damaged prints and envelope We’ll investigate what happened We’ll reprint and resend your order Contact ...Using a discount code
A discount code can be applied at checkout. Here’s how: When finalizing your order, look for the ‘Discount Code’ field Enter your code in this field Click ‘Apply’ Confirm your order Important: Discount codes have expiry dates. Make sure to use yours ...My discount period has expired
Discounted package prices are available during the first 10 days of the ordering period. That's because we can process all orders together! After that: Regular pricing applies to new orders. In fairness to families who ordered on time, we can no ...
Popular Articles
Retouches additionnelles ($)
Nos photos sont calibrées et offertes avec des retouches de base. Nous offrons un service de retouche additionnelle à compter de 10 $ par photo. Veuillez communiquer avec nous à support@fotosko.com pour avoir une soumission plus exacte.Already user
This is the second year Fotosko has taken my child's school photos, do I still need to create an account? No. Simply log in by following these steps: 1. Click the "View Photos" button in the email you received from Fotosko. 2. Enter the email address ...Access to photos
<br> 1. Click the "VIEW PHOTOS" button in the email you received from Fotosko. 2. Enter your email address; this will become your username. 3. Create a password and complete the requested information. By doing this, your child's photos ...Updating email address
I changed my email address? Do I need to create a new account? Yes or no. If you do not wish to access photos from previous years, simply click the "VIEW PHOTOS" button in the email and create your new account. If you wish to maintain access to ...Amount of pictures per gallery
Do all children have the same number of photos? We take lots of photos of each child to ensure we have several beautiful photos to offer you. It is important for us to provide you with a minimum of 3-4 different poses. When we have more, we are happy ...